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University:  Illinois State University - ISU

Greek Organization:  Phi Kappa Psi

Author:  United Airlines

Comment:  Had to fly from a Raleigh NC to Newark NJ due to my son having emergency surgery, he then had complications and was placed in ICU. I called United and asked if I could delay our flight by one day to return home and explained why. She told me they had seats available on the next day flight but we would have to pay the same amount as our round trip tickets for our one way return. This is outrageous! We were not there for a holiday and wanted to stay additional days. No compassion, there are plenty of other airlines.