dorm internet

Okay so, NKU is supposed to be a great CS school etc right? So they should have good internet right? Apparently not. I live in the university suites, and my internet is absolutely horrible. This is especially troublesome as Im a gamer, and for the next 4 months I wont be able to use my computer for anything more than homework. How bad can it be? Try 400 kb/sec download speeds and 500+ ping to local servers after 3 pm. (Note that before 3 pm, download speeds and ping are significantly better). Also note that US is the most expensive dorm. Im giving you all this money and you cant provide a decent internet service? I thought switching my PC to ethernet would help, but its made no difference, if anything its worse.